The watchdog created to prevent another building-safety catastrophe has made some dangerous blocks wait months for permission to become safer. In London, the delay has approached an entire year. Seven months is now...
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Jonathan FriedmanWrong Bill? You Complain. Nothing Happens. Then Come The Bailiffs
Think your council-tax bill is wrong? Complain, then watch your right to appeal vanish Councils can leave residents trapped in complaints while tribunal deadlines expire. Then come court costs, bailiffs and even...
Stephen WaltersNo Planning Permission: Build It Anyway?
Across England, institutional delay can leave unlawful development standing until the authority legally cannot touch it. This is not a mischievous hypothetical. On 17 February 2026, England’s Local Government and Social...
Richard HallTooth Agony: No NHS Dentist? Pain is Free At The Point Of Use! Just Go Private
You keep a-knockin, but you can’t come in! Appalling figures just exposed NHS dentists delivering ‘beyond-private-quality’ care if a lucky patient somehow miraculously manages to get in, but everyone else is now being...
Latest articles
Want to make a dangerous building safe? Wait for permission. Stay unsafe a year
The watchdog created to prevent another building-safety catastrophe has made some dangerous blocks wait months for permission to become safer. In London, the delay has approached an entire year. Seven months is now...
Wrong Bill? You Complain. Nothing Happens. Then Come The Bailiffs
Think your council-tax bill is wrong? Complain, then watch your right to appeal vanish Councils can leave residents trapped in complaints while tribunal deadlines expire. Then come court costs, bailiffs and even...
No Planning Permission: Build It Anyway?
Across England, institutional delay can leave unlawful development standing until the authority legally cannot touch it. This is not a mischievous hypothetical. On 17 February 2026, England’s Local Government and Social...
Tooth Agony: No NHS Dentist? Pain is Free At The Point Of Use! Just Go Private
You keep a-knockin, but you can’t come in! Appalling figures just exposed NHS dentists delivering ‘beyond-private-quality’ care if a lucky patient somehow miraculously manages to get in, but everyone else is now being...
The Complaints You Council Tenants Sent Us? Strange, But We Just Can’t Find ’Em!
Torn to absolute shreds by the Housing Ombudsman’s latest figures, councils’ complaints handling emerges as a disgrace: tenants are ignored, failures go unfixed, and cases are upheld far more often than at housing...
ADHD and autism patients are being put through a system built to overwhelm them
England’s ADHD and autism services are not merely struggling with demand. They are often organised in ways that force people already seeking help to chase answers, challenge decisions and reconstruct their own route to...
Schools Get 5m Complaints Yet Almost No Teachers Trained To Handle Them
Millions of parents raise concerns about children’s safety, support and learning. New evidence shows how poor complaint handling damages trust, burdens teachers and weakens the relationships schools need. When a...
Peter Friedman
Forget Sentience: Consciousness as a Service Is All About Realtime Accessibility
The next accessibility revolution may begin when software stops waiting for disabled people to discover barriers, diagnose their own difficulty, locate specialist help, and repeatedly explain what has already gone wrong...
Accessibility 2.0 Because Today’s Accessibility 1.0 Just Isn’t Accessible Enough
Accessibility is still (mis)conceived as something a ‘designer’ is solely responsible for ‘designing’ Onscreen, it’s things like contrast, keyboard access, captions and labels and in the physical world it’s ramps or...
That Fake on Facebook? No, OFCOM Won’t Help You Get Them To Take It Down
From now onwards, when fake ads steal your savings or deepfakes steal your face, YES you can legally tell Facebook and YouTube THAT they must be taken down, but not WHEN Legal issues are covered in more detail further...
